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Some of the features within the Taskstream site are missing.

Last Updated: Dec 23, 2015 08:02AM MST

Some users of Internet Explorer (IE) will need to make a minor change to one of their Internet browser Security settings in order to be compatible with the Taskstream site.
If you are having trouble accessing certain areas of Taskstream (for example, the Folio or DRF areas), please follow these steps to make this adjustment:

  1. Start Internet Explorer.
  2. From the IE toolbar, click Tools.
  3. From the menu that displays, click Internet Options.
  4. From the pop-up Internet Options window that displays, click the Security tab.
The pop-up window refreshes to show the Security page.
  1. Click on the green checkmark icon to select Trusted Sites and click the Sites button to navigate to a screen with the related settings.
  2. Taskstream protects members' sensitive personal information by using HTTPS to transfer and display web content securely. To ensure that IE correctly acknowledges Taskstream as a secure, trusted site, it is necessary to remove any outdated listings from your IE settings. To update these settings:
    1. Read the listings in the Websites box to see if there are any current references to Taskstream.
    2. If you find any reference to Taskstream, click to highlight that listing and click RemoveFor example:
  • Note that HTTPS makes it unnecessary to manually list any Taskstream website as a trusted site, so if you see more than one Taskstream reference in this list, be sure to remove them ALL!
  1. Once the Taskstream listing no longer appears in the Websites box, click the Close button at the bottom of the window to save the Trusted sites information and return to the Securitypage.
  2. Click OK to close the Internet Options communications box and complete the settings process.
  • Reminder: Trusted sites are Internet browser settings, not Taskstream preferences. If you use Internet Explorer, please check that all devices are updated with these settings.
What if I've Removed the Trusted Sites that Refer to Taskstream and I'm Still Having Issues?
While the above steps are usually sufficient to ensure compatibility, some users may need to manually add an updated Taskstream listing to the Trusted sites page. If you continue to have issues after removing the old listings:
  1. Repeat Steps #1 - 5 as described above, to navigate to the Trusted sites page.
  2. Add this website to the zone:
    1. Type this EXACT website address: *.taskstream.com (NO "https", NO "www")
    2. Click Add.
  • You must enter these characters exactly as shown here or the listing will not take effect.
  1. Once the new Taskstream listing appears in the Websites box, click the Close button at the bottom of the window to save the Trusted sites information and return to the Security page.
  2. Click OK to close the Internet Options communications box and complete the settings process.

Need Additional Help?

  • Request Support


  • By Phone: 1-800-311-5656
    By Email:  help@taskstream.com

    Support Schedule:

    Sunday 5pm - 10pm ET
    Monday 8am - 9pm ET
    Tuesday 8am - 9pm ET
    Wednesday 8am - 9pm ET
    Thursday 8am - 9pm ET
    Friday 8am - 7pm ET
    Saturday 12pm - 5pm ET (email only)

help@taskstream.com
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