Resource Center

Why do I not receive emails from Taskstream?

Last Updated: Jul 09, 2015 09:56AM MST

One reason why this could be happening is that your email program is interpreting incoming Taskstream mail as spam, another name for junk mail.  Spam is not typically stored in your Inbox, but rather in a folder specifically designed to hold unwanted mail.
Try the following:

 

  1. Check your Junk E-mail folder for Taskstream-related emails.
  2. Examine your mail options and check for spam blocking software.
  3. (Optional) If possible, add Taskstream as an accepted source for emails.
In the event that you have a Spam filter associated with your email account, please add the following to your address book (This ensures that Taskstream is recognized as an accepted site):
  • taskstream_subscriptions@taskstream.com
  • notification@taskstream.com
  • help@taskstream.com

Even if Taskstream is recognized as an accepted site by your email client, you may have opted out of receiving automated Taskstream emails and/or Message Center forwarding.
You can manage your Taskstream email subscription preferences in My Account.
 See "Email Subscriptions" for details.

Need Additional Help?

  • Request Support


  • By Phone: 1-800-311-5656
    By Email:  help@taskstream.com

    Support Schedule:

    Sunday 5pm - 10pm ET
    Monday 8am - 9pm ET
    Tuesday 8am - 9pm ET
    Wednesday 8am - 9pm ET
    Thursday 8am - 9pm ET
    Friday 8am - 7pm ET
    Saturday 12pm - 5pm ET (email only)

help@taskstream.com
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